Hear demoStart now

Terms of Service

Last updated: October 29, 2026 · Global Skill LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA

1. Agreement

These terms are an agreement between you (the business using Cally24) and Global Skill LLC ("Cally24", "we"). By signing up or using Cally24 you accept them. You must be at least 18 years old and use Cally24 for your business.

Global Skill LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: hello@cally24.com

2. The service

Cally24 is a digital receptionist. It answers calls forwarded to your Cally number, collects each caller's details, and sends them to you by email, to your Cally24 dashboard and to the apps you connect. With the AI chatbot, Cally answers visitors on your website. With the AI email assistant, Cally answers emails in the inbox you connect. Features may change over time.

3. Your account and setup

  • You give us correct business information and keep it up to date.
  • You set up call forwarding with your phone provider.
  • You keep your login and payment details safe.

4. Plans, minutes and billing

  • Plans are billed monthly or yearly in advance in US dollars through our payment provider, at the price shown when you sign up. Yearly plans are billed once a year.
  • Prices are in US dollars and don't include sales tax, which is added at checkout where it applies.
  • Each plan includes a number of call minutes per month, on yearly plans too. Minutes count only while Cally is on a call. Included minutes don't carry over.
  • Extra minutes cost $0.29 each. You can buy any amount from 50 to 10,000. With automatic top-up on, we add 100 minutes for $29 when 10 or fewer are left, up to 5 times a month. Extra chats and emails cost $0.10 each. You can buy any amount from 50 to 10,000. With automatic top-up on, we add 100 for $10, up to 5 times a month. Unused extras carry over.
  • If an automatic top-up can't be charged, Cally keeps answering for 10 more minutes, then pauses until you add minutes or your next month starts.
  • If a payment fails, Cally pauses and stops answering calls. Your number is kept for 14 days while you update your card, and Cally answers again as soon as the payment goes through. The AI chatbot and AI email assistant pause too and are kept for 14 days. If we still can't charge you after 14 days, your plan ends.
  • The AI chatbot and AI email assistant include a number of chats or emails per month. Included chats and emails don't carry over. When you buy the AI chatbot or AI email assistant in your dashboard, we may give you twice the included chats or emails in your first month. This applies once per product.
  • There is no setup fee.
  • Prices may change with 30 days' notice by email.

5. Cancelling

You can cancel anytime. Cally keeps answering until the end of the month you have paid for, or the end of the paid year on yearly plans. You can undo a cancel anytime before it ends; your plan then renews as usual. We do not refund partial months or years. All payments are final, see our Refund Policy.

6. When your plan ends

Your plan ends when you cancel and your paid period is over, or 14 days after a failed payment. Your Cally number is then released. Any extra minutes, chats or emails you bought and haven't used yet expire when your plan ends. Turn off call forwarding so calls don't go to a number that's gone. We keep your account, settings and leads for 12 months, so you can sign in and reactivate anytime. We remind you about a month before we delete them. After 12 months we delete your account and its data.

7. Your responsibilities

  • Call your leads back. Cally passes on what callers say; following up is up to you.
  • Follow the law. You are responsible for any notices or consents your location requires for answering or recording callers.
  • Use it fairly. No unlawful, abusive or spam calls through Cally24.
  • Check your replies. If you let Cally send emails automatically, they are sent in your name.

8. AI and accuracy

Cally uses artificial intelligence. It works hard to get every detail right, but it can make mistakes, mishear a caller, or not know an answer. Check important details before acting on them. Cally does not give medical, legal or financial advice and does not book appointments unless you connect a calendar. When you do, Cally books only into the free times and hours you set, and you are responsible for keeping those correct.

9. Availability

We aim to answer every call, day and night, but we can't guarantee the service will never be interrupted, for example during phone network or provider outages.

10. Liability

Cally24 is provided "as is". To the extent the law allows, we are not liable for lost profits, lost leads or indirect damages, and our total liability is limited to the fees you paid us in the 3 months before the claim.

11. Ending the agreement

We may suspend or end accounts that break these terms or don't pay. You can export or request your call data before your account ends.

12. Governing law

These terms are governed by the laws of the State of Wyoming, USA.

13. Contact

Global Skill LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: hello@cally24.com