Privacy Policy
1. Who we are
Cally24 is a service of Global Skill LLC ("Cally24", "we", "us"). This policy explains what personal information we process when you visit our website, try our demo, become a customer, or call a business that uses Cally24.
Global Skill LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: hello@cally24.com
2. Information we process
- Customers: name, business name, email, phone number, billing details (handled by our payment provider; we never see full card numbers), business information such as hours and services, and your settings.
- Callers to our customers: the caller's phone number, what they say on the call (transcript and, if the customer enables it, a recording), and the details Cally collects: name, reason for calling, preferred callback time.
- People who chat or email with our customers: the messages they send and the details they share, such as name, email and phone number.
- Website and demo visitors: pages viewed, demo calls started, and basic technical data such as browser type and IP address.
- Business contacts: we contact businesses using contact details they publish on their own website or public business listings.
3. How we use it
- To answer calls, chats and emails for our customers and deliver each lead by email, in their Cally24 dashboard and to the apps they connect.
- To run, secure and improve the service, and to bill customers.
- To contact businesses about Cally24. Every email offers an easy way to opt out, and we honor opt-outs.
4. Callers to Cally24 customers
When you call a business that uses Cally24, we process your call on behalf of that business. The business decides how your information is used and is responsible for answering your requests about it. Cally tells callers it is a digital receptionist if asked.
5. Calendar connections
If you connect a calendar, Cally24 accesses it only to book appointments from your calls, chats and emails.
- What we access: your list of calendars, the busy and free times in the calendar you choose, and the appointments Cally24 creates. From some calendar providers we also receive your email address to show which account is connected.
- How we use it: during a call, chat or email, Cally checks your free times and books the slot your customer picks, with their name, contact details and reason. We do not read, use or keep the content of your other events.
- Storage: we store only the access token for the connection (encrypted in transit and at rest) and the appointments Cally24 booked, linked to the call in your dashboard.
- Sharing: we never sell calendar data, never use it for advertising, and never share it with anyone except the providers needed to run the booking. No human at Cally24 reads your calendar unless you ask us to for support or the law requires it.
- AI: we do not use calendar data, chats or emails to train or improve AI models.
- Disconnect and delete: click Disconnect in Receptionist → Calendar at any time, which deletes the stored token right away. You can also remove access in your calendar account's settings. Email hello@cally24.com to delete all booking data.
Cally24's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
6. AI chatbot and AI email assistant
When a visitor chats with a customer's AI chatbot, or emails a customer who uses the AI email assistant, we process those messages on behalf of that customer. The customer decides how this information is used.
When a customer connects an inbox, Cally24 reads incoming emails only to sort them, write or send replies, and pass on leads. The customer can disconnect the inbox at any time in the dashboard, which deletes the stored access right away.
7. Who we share it with
We share information only with service providers that help us run Cally24, under contracts that require them to protect it:
- Voice and call handling
- Email delivery
- Payments
- Database
- Hosting
- AI (answering chats and emails, and setting up receptionists from public business websites)
- Business listings
- Calendar providers you connect
- Other apps you connect, such as CRM and automation tools (to deliver your leads)
We do not sell personal information.
8. How long we keep it
We keep customer and call data while the account is active and may keep it for up to 12 months after the plan ends. After that, it is deleted.
To protect our demos from abuse, we log each visit's IP address (deleted after 30 days), approximate location, browser type and referring page, and keep these logs for up to 90 days. To prevent misuse of our demos, we may keep a coded version of the IP address for up to 12 months.
9. Your rights
Depending on where you live (for example California or the European Union), you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or limit certain processing. To use these rights, contact us at hello@cally24.com. If you called one of our customers, please contact that business first.
10. Security
We use encryption in transit, access controls and trusted providers to protect information.
Calls run on the infrastructure of our voice provider, which states it is independently audited under SOC 2 Type 1 and Type 2 and offers GDPR and HIPAA compliance programs. These are certifications of our provider, not of Global Skill LLC. Cally24 is not designed to handle protected health information, and we do not sign business associate agreements.
11. Children
Cally24 is a service for businesses and is not directed at children under 13.
12. Changes and contact
We may update this policy. When we do, we change the date at the top.
Global Skill LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: hello@cally24.com